Use the resource links below to prepare for each support by reviewing essential information and guidance to deliver safe, quality care.
Rostering & Accepting your Shifts
Review and accept your rostered shifts promptly to support participants, maintain continuity, and avoid disruptions.
Preparing for Your Shift
Prepare for each shift by being organised and ready to provide safe, respectful, professional support from the start.
Participant Not Home
If a participant is not home, follow the correct procedure to ensure safety, communication and consistent support.
Running Late
If delayed, follow the correct procedure to keep participants informed, minimise disruption and maintain professional support.
Transporting Participants
Transport participants safely and professionally, following road rules, Tribe policies and support plans, ensuring they feel safe and comfortable.
Shift Cancellations
Learn how to manage cancellations and schedule changes while ensuring consistency, NDIS compliance and participant agreements.