At Tribe, we want staff to feel comfortable reaching out when they need support. Whether it's a roster question, participant concern, incident, or simply needing some guidance, here's a quick guide to who does what and who to contact.
First Things First
Who Should I Contact?
For most day-to-day matters, your first point of contact should be the Tribe office.
Direct: 0466 222 033
Phone: (02) 9060 0232
Email: info@tribesupport.com.au
Phone calls and messages are monitored during business hours Monday to Friday, 9:00am – 4:00pm. After-hours calls are available for emergencies or urgent rostering changes only. Emails and text messages received outside business hours will be responded to on the next business day.
Please contact the office if you:
Are running late to a shift
Need to call in sick
Need to update your availability
Have a roster enquiry
Need urgent support regarding a participant
Are unsure who to contact
Who to Contact
Our management team monitors the office phone and will ensure your enquiry reaches the right person quickly. As a flexible workforce, our senior team members work across both office and client support roles, with each person responsible for a specific area of expertise.
Georgia Russell
Service Delivery & Training Coordinator
Phone: 0466 222 033
Georgia coordinates the day-to-day delivery of supports and is often the first point of contact for staff. She works closely with participants, families, and support workers to ensure services are running smoothly.
If your question relates to a shift, roster, availability, or general service delivery, Georgia is usually the best person to contact.
Contact Georgia when:
You're running late to a shift
You're unable to attend a shift due to illness
You need to update your availability
You have a roster or scheduling question
A participant's support needs have changed
You require assistance with training or onboarding
Tristan Fraser
Quality & Safeguarding Officer
Phone: 0466 222 033
Tristan oversees quality, safeguarding, and incident management across Tribe. His role is focused on ensuring we meet our obligations under the NDIS Practice Standards while supporting staff to provide safe and high-quality services.
Contact Tristan when:
You need assistance with an incident report
You have a safeguarding concern
You witness or suspect abuse, neglect, exploitation, or restrictive practices
You need guidance around NDIS compliance requirements
You're unsure whether an incident needs to be escalated
Jennifer Piazza
Systems & Compliance Coordinator
Phone: 0466 222 033
Jen oversees Tribe's systems, compliance processes, and operational improvements across the organisation, while continuing to support staff, participants, and families throughout the Wollongong region.
Her focus is on ensuring staff have the tools, resources, systems, and guidance they need to provide safe, compliant, and person-centred supports. She also works closely with management on service agreements, risk management, participant documentation, audits, and continuous improvement projects.
Contact Jen when:
You need guidance regarding participant documentation or reporting
You have questions about risk assessments or risk management
You require assistance with policies, procedures, or compliance requirements
You need support navigating a participant, family, or service issue
You have suggestions to improve systems or processes
Jaypee Abraham
Managing Director
Phone: 0466 222 033
Jaypee is the founder and Managing Director of Tribe and oversees the overall direction and operations of the organisation.
While his primary focus is on strategic planning, organisational growth, governance, payroll compliance, and financial oversight, he remains actively engaged in participant outcomes and is always available to support staff when needed.
Contact Jaypee when:
A matter requires management approval
You have a serious participant or family concern that requires escalation
You have suggestions or ideas to improve Tribe
You're unsure who the right person is to speak with
Quick Guide
If you need help with...
Running late to a shift - Georgia
Calling in sick - Georgia
Availability or roster changes - Georgia
Participant support concerns - Georgia or Jen
Incident reporting - Tristan or Georgia
Safeguarding concerns - Tristan
Compliance questions - Jen
Risk assessments - Jen
Policies and procedures - Jen